Shipping policy

📦 Sassafras Holler LLC Shipping Policy

Last updated: September 20, 2025

Thank you for shopping with Sassafras Holler LLC! Below you’ll find important information about how we handle shipping, processing, and delivery of your orders.

Order Processing Times

  • Orders are typically processed within 3-5 business days after payment is received.

  • During peak seasons (holidays, sales events, or market weeks), processing times may be slightly longer.

  • We do not process or ship orders on weekends or federal holidays.

Shipping Rates & Methods

  • Shipping costs are calculated at checkout based on your order weight, size, and destination.

  • We currently ship using USPS, UPS, or FedEx, depending on the most efficient method.

  • Free shipping promotions, when available, will be clearly displayed on the website.

Domestic Shipping

  • We currently ship to all 50 U.S. states (including Alaska and Hawaii).

  • Most domestic orders are delivered within 3–7 business days after processing.

International Shipping

  • At this time, Sassafras Holler LLC ships to select international destinations. Shipping rates, taxes, VAT, and customs duties are the responsibility of the buyer.

  • Delivery times vary by destination and may take 2–4 weeks depending on customs processing.

  • Please note: Certain products may be restricted from shipment to your country. We are not responsible for delays or holds at customs.

Delivery Estimates

  • All delivery times are estimates only and not guaranteed.

  • Once your package is transferred to the carrier, Sassafras Holler LLC is not responsible for delays, lost, or stolen packages.

  • For tracking issues, please contact the carrier directly with your tracking number.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.

  • You can use this link to monitor the status of your delivery.

Address Accuracy

  • Customers are responsible for providing the correct shipping address at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If you realize your address is incorrect after placing your order, please contact us immediately at sassafrashollerllc@gmail.com. If the order has not shipped, we will do our best to update it.

Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 7 days of delivery at sassafrashollerllc@gmail.com with photos of the damage.

  • For lost or stolen packages marked as “Delivered” by the carrier, please file a claim directly with the carrier. While we cannot refund packages confirmed as delivered, we will try to assist you in resolving the issue.

Local Pickup

  • We occasionally offer local pickup at markets or events. If available, you may select this option at checkout. Pickup times and locations will be provided in your confirmation email.

Questions

If you have any questions about shipping, please contact us at:

📧 sassafrashollerllc@gmail.com